So what to do when your remote team struggles with getting things done? With the rise of remote companies and a distributed workforce, the way teams collaborate is changing. Visibility and accountability have become significantly more important, while seamless communication is harder to achieve. If you’re not careful about how your team collaborates, valuable information can easily be lost in an abyss of chat and email threads. As a result,…
Continue ReadingWhy did the customer service agent cross the road? Well, of course, to deliver exceptional service. Ok, enough with the roadside humor. Let’s face it: customer service is hard. It’s a dance of patience, empathy, and in-depth knowledge of processes. This guide will help you write and implement customer service SOPs to ace all three. ✅ Understanding SOPs Standard Operating Procedures (SOPs) have been a cornerstone in various industries for…
Continue ReadingAI agents are the future of project management and team collaboration. And they might just be the productivity boost you need. But what are they exactly? And how do they work? Picture this: Your team is working on a big project launch. Just when you think you are about to hit a home run and get to the grand reveal, life throws a curveball. Or a couple of those. Dave,…
Continue ReadingStuck in a rut? Deadlines keeping you up at night? Don’t worry, we have a handful of productivity quotes and proverbs to get you back on track. These traditional sayings will help you lead your remote team and get work done in the age of remote collaboration. 💡 This post was inspired by David Shariatmadari’s article “Are these 11 proverbs for the digital age?” published in The Guardian.* 🌟 A…
Continue ReadingAccording to Gartner’s Digital Worker Experience Survey, near 80% of the global workforce is using collaboration software. That’s 44% more compared to the pre-pandemic world. No wonder many remote teams are on the hunt for the best video conferencing software to use in 2024.(1) But there’s more. A 2021 report by Transparency Market Research predicts that the global video collaboration industry will grow to $11.56 billion by 2027.(2) That’s hardly…
Continue ReadingWork-from-home vs. the good ol’ office? While the jury is still out on this one, we believe that you don’t have to choose. Unifying your hybrid workplace will give you the best of both worlds and help your team thrive in the post-COVID world. In today’s article, we take a look at the hybrid workplace model which offers a smooth —as smooth as you can hope for anyway—transition into the…
Continue ReadingThe recipe for a productive video conference is simple. Take a clear agenda, add willing participants, and set it to a quick, vigorous boil. But there’s one secret ingredient all distributed teams need but few use—a crisp meeting notes template to put things down in writing. Writer and business management expert Patrick Lencioni says that “the majority of meetings should be discussions that lead to decisions.“ And we can’t but…
Continue ReadingBefore the pandemic started, remote work was kind of a taboo. Many businesses were skeptical and even the progressive ones kept the majority of their workforce in offices. Now that remote policies are popping up all over, it’s time to pick a side: remote-friendly or remote-first culture? While being a fully distributed team doesn’t give us bragging rights, it certainly does come with a handful of observations. That’s why in…
Continue Reading“What are AI agents?” If you’re asking this question, you’re in the right place. The short (and not one bit exaggerated) story is, AI agents are the future of human-AI interactions. And this guide will teach you how to build your own AI agent in a few simple steps, no coding or technical skills required. We promised to keep things short and sweet, so let’s get started! 👇 🤖 What…
Continue ReadingHere’s the harsh truth — if your backlog is a mess, your project is spinning wheels. Solid backlog grooming practices are the key to keeping everyone on track and focused on what really matters. They will help you team get the priorities straight, clear up clutter, and eliminate bottlenecks. In this article, we’ll teach you the best practices for backlog grooming, from setting priorities to clearing roadblocks. You’ll also learn…
Continue ReadingThere are many prompt engineering techniques that make interactions with large language models (LLMs) like GPT-4, Gemini, or Claude more efficient. In today’s article, you’ll learn how to link multiple prompts together to create a seamless, step-by-step workflow for complex tasks with prompt chaining. Prompt chaining helps maintain the context and control of the AI’s output. Instead of overwhelming the AI with a single complex prompt, you guide it through…
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