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team knowledge

How the Digital IKEA Effect Builds Sticky Team Habits

By John Xie January 28, 2020 14 Min Read

Building productive team habits takes time and effort. Anything you can do to increase engagement and reduce repetition will significantly increase your team’s effectiveness when getting work done. That’s where the digital IKEA effect comes into play. When your team interacts with a new tool or workflow on a more direct level, they’ll inherently find it more valuable. The secret is for your team to get hands-on experience early in…

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Team Productivity Doesn’t Have to Suffer When You Go Remote

By John Xie January 15, 2020 17 Min Read

So what to do when your remote team struggles with getting things done? With the rise of remote companies and a distributed workforce, the way teams collaborate is changing. Visibility and accountability have become significantly more important, while seamless communication is harder to achieve. If you’re not careful about how your team collaborates, valuable information can easily be lost in an abyss of chat and email threads. As a result,…

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Creating Customer Service SOPs: A Guide for Streamlining Your Support

By Dawid Bednarski February 2, 2024 20 Min Read

Why did the customer service agent cross the road? Well, of course, to deliver exceptional service. Ok, enough with the roadside humor. Let’s face it: customer service is hard. It’s a dance of patience, empathy, and in-depth knowledge of processes. This guide will help you write and implement customer service SOPs to ace all three. ✅ Understanding SOPs Standard Operating Procedures (SOPs) have been a cornerstone in various industries for…

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What Are AI Agents? The Future Of Workflow Automation (Updated 2024)

By Dawid Bednarski October 13, 2023 26 Min Read

AI agents are the future of project management and team collaboration. And they might just be the productivity boost you need. But what are they exactly? And how do they work? Picture this: Your team is working on a big project launch. Just when you think you are about to hit a home run and get to the grand reveal, life throws a curveball. Or a couple of those. Dave,…

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The Best List Of Productivity Quotes (Updated)

By Dawid Bednarski March 17, 2022 16 Min Read

Stuck in a rut? Deadlines keeping you up at night? Don’t worry, we have a handful of productivity quotes and proverbs to get you back on track. These traditional sayings will help you lead your remote team and get work done in the age of remote collaboration. 💡 This post was inspired by David Shariatmadari’s article “Are these 11 proverbs for the digital age?” published in The Guardian.* 🌟 A…

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14 Best Video Conferencing Apps for Virtual Meetings in 2024 (Features & Pricing Reviewed)

By Dawid Bednarski January 19, 2022 38 Min Read

According to Gartner’s Digital Worker Experience Survey, near 80% of the global workforce is using collaboration software. That’s 44% more compared to the pre-pandemic world. No wonder many remote teams are on the hunt for the best video conferencing software to use in 2024.(1) But there’s more. A 2021 report by Transparency Market Research predicts that the global video collaboration industry will grow to $11.56 billion by 2027.(2) That’s hardly…

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Build a Unified Workflow and Thrive In the Hybrid Workplace

By Dawid Bednarski August 15, 2021 26 Min Read

Work-from-home vs. the good ol’ office? While the jury is still out on this one, we believe that you don’t have to choose. Unifying your hybrid workplace will give you the best of both worlds and help your team thrive in the post-COVID world. In today’s article, we take a look at the hybrid workplace model which offers a smooth —as smooth as you can hope for anyway—transition into the…

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Got a Minute? A Quick Guide on How to Write Virtual Meeting Notes

By Dawid Bednarski November 25, 2020 27 Min Read

The recipe for a productive video conference is simple. Take a clear agenda, add willing participants, and set it to a quick, vigorous boil. But there’s one secret ingredient all distributed teams need but few use—a crisp meeting notes template to put things down in writing. Writer and business management expert Patrick Lencioni says that “the majority of meetings should be discussions that lead to decisions.“ And we can’t but…

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Remote-Friendly vs. Remote-First Culture: On the Crossroads

By Dawid Bednarski September 3, 2020 22 Min Read

Before the pandemic started, remote work was kind of a taboo. Many businesses were skeptical and even the progressive ones kept the majority of their workforce in offices. Now that remote policies are popping up all over, it’s time to pick a side: remote-friendly or remote-first culture? While being a fully distributed team doesn’t give us bragging rights, it certainly does come with a handful of observations. That’s why in…

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Agentic Workflows: Paving the Path Towards AGI

By Dawid Bednarski November 11, 2024 21 Min Read

What’s AGI (Artificial General Intelligence)? You might think of it as a single AI that surpasses human intelligence, or as a network of AIs working together to think like us. Either way, reaching AGI is no easy task, but agentic workflows could be the stepping stone we need to get there. Before ChatGPT’s mainstream success, we had gone through a number of pivotal developments — Alan Turing’s “intelligent machine” concept…

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Exploring ChatGPT Models: A Look at Every Release Version

By Dawid Bednarski November 11, 2024 12 Min Read

Unless you spent the last two years living under a rock, you’ve likely heard of ChatGPT and its underlying generative AI models — GPT-3.5 and GPT-4. But while the 2022 debut of OpenAI’s flagship chatbot made waves around the globe, it was merely one act in a saga of innovation. (ok, let’s drop the lofty tone) In today’s article, we take a closer look at iterations of OpenAI’s model, including…

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Top AI Prompt Generators to Elevate Your AI Workflows

By Dawid Bednarski November 11, 2024 18 Min Read

Struggling to get pitch-perfect content every time you ask AI for help? The models you use are only part of the story — AI prompts are the secret sauce. Top AI prompt generators will help you elevate your prompt engineering game, spend less time tweaking, and more time creating value. 🪄 What Are AI Prompt Generators? AI prompt generators are specialized tools designed to generate instructions for AI models. They…

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