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Resolve billing issues promptly and efficiently to ensure customer satisfaction. Investigate billing discrepancies, unauthorized charges, or payment failures reported by customers. Communicate with relevant internal teams to identify and address underlying issues causing billing errors. Offer solutions such as refunds, payment plan adjustments, or account credits as appropriate. Follow up with customers to confirm issue resolution and prevent recurrence.
Resolve billing issues promptly and efficiently to ensure customer satisfaction. Investigate billing discrepancies, unauthorized charges, or payment failures reported by customers. Communicate with relevant internal teams to identify and address underlying issues causing billing errors. Offer solutions such as refunds, payment plan adjustments, or account credits as appropriate. Follow up with customers to confirm issue resolution and prevent recurrence.