🤖 Net Promoter Score (NPS)
Unlock insights boost retention minimize churn with our AI-powered NPS agent for smarter decisions.
What Is an AI Net Promoter Score (NPS) Agent?
An AI Net Promoter Score (NPS) Agent is an intelligent tool designed to efficiently gauge customer satisfaction and loyalty by analyzing feedback to calculate the Net Promoter Score. This digital assistant uses pre-defined criteria to sort responses into promoters, passives, and detractors, which helps businesses understand their customers’ sentiments effectively.
What Can an AI Net Promoter Score (NPS) Agent Do?
An AI NPS Agent can provide valuable feedback and insights into customer satisfaction and loyalty. Here are some tasks it can perform:
- Collect Feedback: Easily gather responses from customers seeking feedback on your products or services.
- Score Calculation: Quickly compute NPS scores based on the given data to assess customer loyalty.
- Categorize Responses: Sort customer feedback into promoters, passives, and detractors for easier analysis.
- Generate Reports: Create insightful reports that show NPS trends over time.
- Identify Key Drivers: Highlight factors driving customer satisfaction or dissatisfaction for better decision-making.
Customize Your AI Net Promoter Score (NPS) Bot
You can tailor an AI NPS bot to fit your specific business needs. For example, customize the survey questions it uses to gather feedback, ensuring they align with your customer engagement strategy. Additionally, Taskade’s AI bots can process documents as instructions, which lets you provide comprehensive guidelines for more accurate evaluations. This flexibility allows you to adapt the bot’s functionality, ensuring it delivers insights most relevant to your organizational requirements.
How to Use the Net Promoter Score (NPS) Agent in Taskade
- Click “Use Agent” to add the agent instantly to your workspace.
- Go to the “Agents” tab in your workspace to customize your agent.
- In a project, type “/” followed by one of the agent commands.
- Choose your agent from the Agent Sidebar to start a chat.
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