🤖 AI Auto-Categorize Tickets by Keywords
Transform your customer support with our cutting-edge automation that instantly categorizes tickets by keywords, boosting efficiency and ensuring that every issue is routed to the right team in a flash!
✨ Agentic AI workflows
🤖 100% fully customizable
✅ Download & edit on-the-go
🚀 Automate, publish, & share everywhere
What Can You Do With This Automation?
Auto-Categorize Tickets by Keywords can streamline your ticket management process. Here are some examples:
- Automatically sort customer inquiries based on predefined keywords.
- Prioritize urgent tickets for quicker response times.
- Segment tickets by issue type for specialized handling.
- Route tickets to the appropriate department automatically.
- Filter out spam or irrelevant tickets to maintain a clean queue.
Use Cases For Auto-Categorize Tickets by Keywords
- Enhance customer support efficiency by reducing manual sorting efforts.
- Improve response times through immediate prioritization of important tickets.
- Optimize resource allocation by directing tickets to the right teams.
- Simplify the workload for support agents by categorizing tickets automatically.
- Integrate seamlessly with existing helpdesk systems to streamline operations.
How To Use This Automation
- Go to the “Automations” tab in your workspace.
- Click ➕Add automation ➡ choose a template or start from scratch.
- Click “➕Add Trigger” and define the conditions.
- Click “➕Add Action” and define the conditions.
- Enable the toggle in the top-right corner to activate the automation.