🤖 AI Escalate Unresolved Tickets Automatically

What Can You Do With This Automation?

Escalate Unresolved Tickets Automatically streamlines ticket handling and enhances efficiency. Here are some key examples:

• Prioritize Critical Issues: Automatically escalate tickets that exceed resolution timeframes to ensure prompt attention.
• Notify Management: Alert supervisors about overdue tickets for quick resolution and customer satisfaction.
• Integrate with CRM: Seamlessly link with CRM systems for up-to-date ticket status and enhanced customer insights.
• Custom Escalation Paths: Create tailored escalation paths to direct unresolved issues to the right teams or individuals.
• Reduce Resolution Time: Minimize delays in handling critical support requests by automating escalation triggers.

Use Cases For Escalating Unresolved Tickets Automatically

Escalating Unresolved Tickets Automatically can enhance support operations across various scenarios:

• Customer Support: Ensure timely resolution for customer inquiries by automatically escalating stalled tickets.
• IT Helpdesk: Streamline IT issue handling by routing persistent problems to higher-level technicians.
• Healthcare Services: Improve patient care coordination by escalating unattended service requests.
• Telecommunications: Reduce downtime by prioritizing unresolved network issues for faster solutions.
• Logistics Management: Enhance supply chain efficiency by ensuring unresolved delivery queries are addressed promptly.

How To Use This Automation

1. Go to the “Automations” tab in your workspace.
2. Click ➕Add automation ➡ choose a template or start from scratch.
3. Click “➕Add Trigger” and define the conditions.
4. Click “➕Add Action” and define the conditions.
5. Enable the toggle in the top-right corner to activate the automation.