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Develop a training program for [Company Name]’s customer support team to enhance their skills in handling customer inquiries, complaints, and feedback. Focus on effective communication, problem-solving, and empathy. Include role-play scenarios, product knowledge updates, and best practices for using support tools. Regularly assess team performance and provide ongoing training and development opportunities to maintain high service standards.
Develop a training program for [Company Name]’s customer support team to enhance their skills in handling customer inquiries, complaints, and feedback. Focus on effective communication, problem-solving, and empathy. Include role-play scenarios, product knowledge updates, and best practices for using support tools. Regularly assess team performance and provide ongoing training and development opportunities to maintain high service standards.